Data deletion

If you have an account

• To stop receiving messages from a connected account, remove it in Integrations.
• To remove a teammate's access, go to Settings › Team.
• To erase everything (your account, your business, its conversations and contacts), write to info@innerostech.com from your account email with the subject "Delete my data".

We will check the request is yours, delete the data within 30 days at most and confirm by email. We only keep invoices, for the period required by accounting law (7 years in Estonia).

If you are a contact of one of our customers

Your messages are managed by the business you talked to, which is the controller of that data. Please ask them; if you prefer to write to us at info@innerostech.com, we will pass your request on and help make sure it is carried out.

What is deleted when a person is deleted

When a business deletes a person from the CRM, their data in the CRM is removed: their profile (name, details and roles), their identifiers on each channel, the AI summaries and notes about them, their commitments and tasks, the private chats with them with all their messages (and what the AI read from their photos and documents), the messages they wrote in groups, and the copy of the attachments of those messages (photos, documents, voice notes) that we kept in our storage.

That deletion does not remove the attachments that remain on the messaging platform (WhatsApp, Telegram…), which is outside our control, or backups, which are deleted when they expire.

Only a record that the deletion was carried out remains, with no data about the person.